Delivery Information

If your order is placed with us before 3pm Monday - Friday, we intend to dispatch the same working day. 

Orders placed after these times will be dispatched the next working day.

Delivery Options

If your order is placed with us before 3pm we intend to dispatch your order the same working day.

Normal Delivery Times

Standard UK delivery (2nd Class Signed for) 3-5 working days over £30 is FREE and just £2.50 for basket totals under £30.

Express UK Delivery (Next Working Day) is £5 placed before 3pm Monday-Friday.   You can select this as a FREE option if your basket is over £60

Saturday Delivery (if ordered before 3pm Fri) is £10

Orders placed after Friday at 3pm will be processed the next Monday (excluding bank holidays)

Returns

If for any reason you wish to return your purchased item. Please contact southport@tienne.co.uk state your Order Number, Your Account Holder Name and the reason for wanting to return.

Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.

All orders processed will include the relevant packaging. All orders will be sent using Royal Mail Postal Services. If for any reason you feel the service was not satisfactory, please email us on: hello@tienne.co.uk

*Dispatch times may vary at busy periods, for example throughout the month of December.

All packages will come either boxed or in a plain envelope. This will conceal what is inside in case of any surprise purchases.

If for some reason the item you have ordered goes onto back order. We will give you up to date emails on when that specific item should be back in stock and how long it should take.

If you have any questions, please do not hesitate to call us on: 01704 512278